Our Support Policy

  • All remote desktop support must be pre-approved.
  • To get a response more promptly, you are recommended to use our Ticket-system.
  • We try to answer your questions within 1-8 hours during working hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
  • Please note! All support must be logged and where service contracts are not in place, support is billable.
  • Item support does not include:
    1. Customization and installation.
    2. Support for third party software and plugins.
    3. Training on how to use software or programmes.

How to use our Remote Support System

DigiCommerce technical support is available during office hours and on call in emergencies to assist their users with all the technical questions.

  1. Download our remote access software “Suprem” (Don’t worry it won’t cost you, we have the commercial licensing on our side).
  2. Or you may simply download it here.

Download

  1. Follow the installation steps. It may ask if you trust the software, select yes.
  2. Once loaded the software will generate a unique reference called “Your ID”. Pass this onto your support adviser.
  3. Your support adviser will send a connection request. Please accept the incoming connection. Please note that DigiCommerce will be notified of a new connection.