Here at Digicommerce, the software we use for our remote support is AnyDesk. Remote support is the best and most effective way to have your technical problems solved. It allows one of our employees to have access to your screen and can control your mouse and act as if they’re in the room on your computer.

How Much Does Remote Support Cost

DigiCommerce is a Microsoft Certified Partner offering remote IT support in addition to other services tailored to small and medium-size businesses. Our engineers work closely with our clients to create secure systems that are compliant with Data Protection regulations and that are protected in accordance with PCI DSS compliance. Core support is offered during office hours with an emergency out of hours system for those out of hours emergencies.  To make things easy all clients will be given access to a client dashboard where they can submit support tickets and keep track of payments. Site visits available and all service agreements are based on a rolling 1-month contract.

1 to 2 Computers
Free McAfee Internet
£20Monthly
Remote Desktop Support

Discounted Postal Repairs

Discounted Call Out Fees

Monday to Friday 9am to 5pm

Emergency Out of Hours

Free Internet Security

Get In Touch

3 to 5 Computers
Free McAfee Internet
£40Monthly
Remote Desktop Support

Discounted Postal Repairs

Discounted Call Out Fees

Monday to Friday 9am to 5pm

Emergency Out of Hours

Free Internet Security

Get In Touch

6 to 10 Computers
Free McAfee Internet
£60Monthly
Remote Desktop Support

Discounted Postal Repairs

Discounted Call Out Fees

Monday to Friday 9am to 5pm

Emergency Out of Hours

Free Internet Security

Get In Touch

All packages include: A FREE 12 month McAfee Internet Security Service

How Do We Set It Up

If you scroll down to the bottom of the website in the footer there is a section for remote support. You have to click this link at the bottom and download AnyDesk. Once this is installed you need to contact one of our advisors and tell them what your unique ID is and then they can access your system when you need them to.

When is it Available

We have a 24/7 contact number which is used only for emergencies or something that can only be fixed out of hours. However, for most situations, it is available 9-5 Monday – Friday. Most issues occur within office hours when it is something that needs to be fixed with a computer as it is when most issues occur.

Get In Touch

We would love to hear from you. Get in touch too and one of our advisers will get back to you within a maximum of two working days. For urgent inquiries please call us on 0330 124 4091.

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